Can you claim compensation due to unaffordable lending?

Find out if you are entitled to claim back interest charges you have paid on borrowing

What is Unaffordable Lending and how can I claim?

There are rules in place for all UK businesses to ensure that they are lending money responsibly. As part of the rules laid out in CONC, lenders should be carrying out affordability checks when approaching lenders to borrow money and buy products. This includes loans and credit cards.

The affordability checks should be proportionate to the amount borrowed. The types of checks required by the lender will differ depending on factors such as the amount you have borrowed, the length of time you have borrowed money for and if you have borrowed from the same company multiple times. Ultimately these checks should be performed to ensure that you are able to repay your loaned money back.

Have you used any of the following money lenders:

  • Captial One - Credit Cards
  • Freemans
  • JD Williams
  • Shop Direct - Finance Company
  • Newday Ltd
  • Vanquis - Credit Card

There are many different lenders and products in the UK – ranging from loans to credit cards. Affordability checks should be proportionate and so will vary in how thorough the background checks need to be. The type of affordability checks the lender needed to do will depend on various factors, including the amount of money being borrowed, over what length of time, and whether you were already a known customer of the lender (with a history of previously borrowing with them). Essentially though, the lender should be checking to establish that you can sustainably repay everything you owe over a reasonable period of time or the entire term of the credit agreement. Repaying sustainably means that it should not cause you too much difficulty to pay month after month from your income or savings. And it certainly wouldn’t be right if you had to borrow even more money just to afford the repayments on your existing borrowing.

Claim Your Refund Now

When were you approved for the loan?


           



Who was the Lender?:

  • Captial One - Credit Cards
  • Freemans
  • JD Williams
  • Shop Direct - Finance Company
  • Newday Ltd
  • Vanquis - Credit Card


I consent for High Cost Borrowing Claims (trading style of Charter House) to process the above data and health data to assess my claim and contact me in relation to a possible claim. To read more about how we process your personal data please see our Privacy Policy.


There are three simple steps to starting your claim with us

We like to keep the process straight forward, hassle free and quick whilst providing a high level of service. This means you can rest assured that your claim is in safe hands

1

Fill in Form 

Start by filling in the our form and letting us know who your lender was
2

E-Signature Process

You will then be passed through to your documentation. Make sure you are happy with our terms and then sign.
3

If Successful, receive a refund from the lender

You can leave the reset with us. If your claim is successful you will receive a refund from the lender. 

Our Fees

    A full breakdown of our Fee's can be found here Terms & Conditions. You can do the claim directly yourself to the lender for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, if you have approached your lender first, and it falls within their remit. There is no upfront fee or charge for this service unless Charterhouse is successful in recovering your compensation. However, if you choose to cancel the contract after the cooling off period we reserve the right to charge an administration fee.

High Cost Borrowing Claim is a trading style of Charterhouse Claims Limited who are authorised and regulated by the Financial Conduct Authority (FCA) for regulated claims management services. Our reference number is: 832999. You can check this on Financial Services Register at https://register.fca.org.uk ICO Number - Z2286357 VAT Number - 103574244 © Copyright 2023. All Rights Reserved.